If you provide the SSL certificate, we are happy to install it for you via a paid support ticket.
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FAQs Topic : support
Welcome to our Articles. Here you’ll find all sorts of helpful information, tips and the occasional party picture. Dive in.
We need at least 3 days notice as indicated in our Terms of Service if you do not wish to be billed again.
We have a 24-hour guarantee for replies submitted via the ticketing system but it is typically a far more rapid process.
You will want to be sure you are using the correct email address that is listed on the account. If you are sure it is correct then the problem lies with the password you are attempting to use. Be...
Yes. While we highly recommend using our name servers, if you have a specific need, we do not prevent customers from hosting their own.
Yes. Simply login to your MyServerBeach portal and submit your request via the ticketing console. Each additional IP costs $1.00 US per IP per month. You can get the first 4 additional by just...
No. Performing regular backups is the responsibility of our customers and is highly recommended. We offer backup options at an additional cost.
Unless you see the error "no match for email address and/or password found" then the new password has been sent. Check your email account for any filtering that may have caused that email...
Our guarantee is 24 hours* but we average between 2-6 hours. *24-hour guarantee does not apply to servers using RAID configurations, PrivateNet, Mondo Storage servers, and Load Balanced servers.
We utilize various forms of Network IDS and monitoring but the security of your server is the server administrator's responsibility.
Every server will have all the known security patches and safe OS patches applied before you gain access to the server. ServerBeach does its very best to provide you with an initial secure...
Absolutely.
Yes. In addition, the hostnames of our nameservers are not 'serverbeach.com' as it is a common request that the name servers not have the server host in them. We intentionally chose generic...
Our installs come with the latest security patches (which an off-the-CD install would not), insuring that the installation you get will be both up to date and secure.
Windows servers installed without a control panel at ServerBeach come with the free version of MailEnable. It does not include a web-based client, only POP and SMTP.
Yes. RapidReboot technology allows you to reboot your server in the event all connectivity is lost. Just log into your myServerBeach portal to initiate the reboot with the click of a button!
In most cases, ServerBeach does not charge sales tax on orders. There are a few exceptions where local laws require us to do so: 1. Texas residents are subject to sales tax for servers based in our...
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